Pre-Contract Information

1. Seller / service provider

UÇAKHAN Yazılım Proje Danışmanlığı Limited Şirketi
Zeytinlik Mah. 20. Cad. Spor 89 Sitesi Spor 89 Sitesi I-Blok No: 81 İç Kapı No: 16 Kepez / Antalya, Türkiye
Antalya Kurumlar Tax Office · Tax No. 8831248504 · MERSIS No. 0883124850400001
Registered e-mail (KEP): ucakhanyazilimproje@hs01.kep.tr
+90 530 686 96 93 · cemalettin@ucakhan.com.tr

2. Main characteristics

UÇAKHAN offers digital and professional services, including web and e-commerce development packages (Web Launch, Commerce, Commerce+), software development, API and integrations, brand and design, project management, consulting, maintenance and support. UÇAKHAN does not sell physical products. The exact item/service and scope are shown before checkout.

3. Price, VAT and additional charges

The total price, VAT status and any mandatory installation or other charges are shown before order confirmation. No additional charge is collected without the customer's express consent.

4. Payment

Where offered, payment may be made by credit/debit card, bank transfer/EFT or another method shown at checkout. Card payments are processed through the secure infrastructure of the activated virtual POS/payment provider. Confirming the order creates a payment obligation.

5. Delivery / performance

• Services are performed according to the scope and schedule shown at checkout, in the proposal or in a separate agreement. For web development packages, work starts on the planned schedule after payment confirmation and receipt of the required content (texts, images, domain and access details, etc.).
• Depending on the work, delivery may be a published website, access credentials, source or design files, a report, digital deliverables or an online/on-site working session. UÇAKHAN does not sell physical products; no shipping applies.

6. Right of withdrawal

As a rule, the consumer has the right to withdraw within fourteen days without giving any reason and without paying any penalty. For service contracts, the withdrawal period starts on the day the contract is concluded.

Notice of withdrawal may be sent to the e-mail address above or by any durable medium permitted by law.

7. Service starting before the withdrawal period ends

The consumer may expressly request, using the separate consent box at checkout, that a service begin before the 14-day withdrawal period expires. For services whose performance begins with this consent, the right of withdrawal cannot be exercised under Article 15(1)(ğ) of the Turkish Distance Contracts Regulation. Without this consent, the service begins after the withdrawal period. The start of performance (first meeting, first working session or first interim delivery) is recorded and notified to the consumer by e-mail.

8. Main cases where the right of withdrawal cannot be exercised

The exceptions set out in the legislation are reserved. These may include services performed instantly in electronic form or intangible goods supplied instantly to the consumer, and services whose performance begins with the consumer's consent before the withdrawal period ends. Any service-specific exception is stated separately before the order.

9. Returns and refunds

If the right of withdrawal is properly exercised, the refund is made within the period and by the method required by applicable legislation, in a manner compatible with the payment instrument the consumer used for the purchase and without any additional cost to the consumer. The Delivery, Cancellation & Refunds page also applies to the cancellation and refund process.

10. Defective services

The consumer's rights regarding defective services under Turkish Consumer Protection Law No. 6502 and related legislation remain reserved.

11. Delivery, acceptance and completed services

No refund is made for services that have been completed and delivered. If the consumer does not send a written, reasoned objection within 7 days of delivery, the delivery is deemed accepted; reported shortcomings are first remedied by correction. The consumer's mandatory statutory rights regarding defective services remain unaffected.

12. Customer cooperation and delays

The customer is responsible for providing the content, access and approvals needed to perform the service in time. Delays caused by the customer extend the schedule accordingly. If the required cooperation is not provided for 30 days, UÇAKHAN may complete the service by delivering the work done so far; the amount paid is then considered consideration for the work done and the meetings held.

13. Intellectual property and confidentiality

Usage rights to reports, roadmaps, designs and software prepared specifically for the customer pass to the customer once the price is paid in full. UÇAKHAN's pre-existing methods, tools, templates and general know-how remain with UÇAKHAN and may be used in other work. Each party protects the other's confidential information learned during the service.

14. Business purchases

The right of withdrawal does not apply to purchases made for commercial or professional purposes by customers who are not consumers; cancellation, refund and delivery terms are governed by these terms and any proposal or agreement.

15. Disputes

For consumer transactions, applications may be made to the Consumer Arbitration Committees and Consumer Courts within the applicable monetary limits and jurisdiction rules. Where commercial/business purchases do not qualify as consumer transactions, the contract between the parties and general law apply.

16. Confirmation of pre-contract information

Through the confirmation field before payment, the consumer confirms that they have received this Pre-Contract Information electronically and have seen the order-specific information.